Shipping + Returns
There is a flat rate delivery charge of $15 for all orders placed for delivery in Australia. For orders outside of Australia please contact us prior to placing an order on email@example.com
Orders over $200 qualify for free shipping within Australia.
Standard processing time is 1-3 days.
We do not dispatch or deliver on weekends or public holidays.
In cases where we are unable to deliver all products within your order at the same time or where there are multiple boxes within your consignment, you will only be charged once for delivery.
*Please note: Black Arrow Co. cannot be held responsible for late or failed deliveries for reasons outside our control e.g. in the case of adverse weather conditions.
DELIVERY CONFIRMATION + CONTACT DETAILS
Tracking details for your order will be emailed as soon as they become available. We do not offer Authority to Leave. All parcels must be signed for.
Alternatively, you can contact us:
– via email at firstname.lastname@example.org
– via the contact form below
REFUNDS + RETURNS:
- We are happy to accept returns on full price items that are in their original condition within 30 days of you receiving your order.
- Any items returned outside of this time frame will not be accepted.
- Full price items can be returned for credit note or refund only.
- If you would like to return your full price item for a different colour or size, please return your unwanted item for credit note or refund and order a new one.
- If you purchased your full price item with a credit note or gift card, a new credit note or gift card with the purchase price of your item will be issued.
- All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method.
- If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.
- The items you choose to return are your responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.
- All return postage costs are at your expense unless the item arrives not as ordered, damaged or is deemed faulty.
SALE + DISCOUNT CODE ITEMS:
- Sale item purchases (including sale items purchased with a discount code) are final (no returns) unless your item arrives damaged or is deemed faulty.
- Items purchased using a discount code or during a special promotional offer are eligible for return for credit note only.
- All faulty items are eligible for return for refund or credit note.
- If you believe your item is faulty, please contact us at email@example.com quoting your order number and include a description and image/s of the fault.
- Once we have confirmed the item as faulty please return the item to us and include a copy of your return postage receipt. The coverage of return postage costs must be confirmed by us prior to the return of the items.
- Upon receipt of your returned faulty item we will issue a refund or credit note to the value of the item, as well as a refund for the return postage cost.
HOW TO RETURN AN ITEM:
Pack your item and the returns form into an appropriate post package and send to:
Black Arrow Co.
PO Box 198
If returning a faulty item, please include a copy of your return postage receipt so that the cost can be refunded.
If you have any further questions, feedback or concerns you can contact us at firstname.lastname@example.org or via the form below.